Due to the digital era, many companies are struggling to find and adapt the suitable technology partner that can co-structure their digital strategy and deploy to their businesses. Here I would like to share the principles that we believe you should take into account during your selection process.
“If you can not explain it simple enough then you don’t know it well enough” said Einstein back in the time. Many technology companies prefer making topics complex in their clients minds. This causes them to seem more expert on the topic and helps them not to be questioned throughout the process. They choose to confuse when they can not convince. Actually the proposition should be just the opposite, simplify and explain, so that your client can jump on the boat with you and you deliver success together.
Technology companies feel that the more they work in a closed silo, the more profitable they become. That’s exactly why, the project plans needs more clarity, the resources within the project are not reflected to the client and the cost model is hidden between tiny excel cells. Don’t you feel more comfortable when you go to a restaurant with an open kitchen? Then why don’t you ask the same from your partners? To be open about tasks, planning, resources creates a tremendous bond between your partner and yourself and it also brings efficiency that allows you to do more with less.
The bimodal IT has been ringing bells for about 10 years but it has finally arrived. Now we don’t have the time to wait, we need to deliver reliable solutions and we need to deliver them fast! However there are also projects / streams where we need to take the time to think & define. Therefore your partner should be able to quickly shift gears between the two-speed IT process to adapt to your business requirements. Different IT processes require, different skills and mindset and this leads us to diversity in the teams.
4) KPI Driven Model
Calling your technology supplier as a partner causes the emotion of bonding and creates a comfort zone around it. Yet, are you sure that this nuance in the wording makes a lot o difference on your partner side? Of course, they feel valued and may think of a long term business relationship. To take it to the next level, a real partner should have the same concerns as you have and should be focused on solving them. To be able to achieve this, you can define the deliverables firmly but the full process should be driven by the same KPIs that you have?
Agreeing upon the standards of the service that you are willing to purchase can not only be done by the annexes that has been added to the quotations. Do you think that your partner has clear standards for development, maintenance, resourcing, documentation and governance? These internal set of standards can represent how well structured your partner is and can bring both sides of the table to the same level of understanding on the service. Don’t forget! without the structure behind it, a chain can only be as strong as the weakest buckle.
“In theory, there is no difference between theory and practice. But in practice, there is” told Einstein. I firmly believe that there is no solution that fits all circumstances but my ambition in sharing the STAKS principle is to shift you to a different position where you might have a better visibility on your digital processes and projects. As we are living in an open world, please feel free to comment / build, I’d be happy to see the spark that this article has created in your minds.
* Digital Transformation: We, as Portera, believe in Business Transformation rather than Digital transformation, however due to its broad comprehension we chose to use Digital Transformation in the title.