Streamlining operations with Citizen Developers
Citizen developers stand at the intersection of a great divide between business and IT in the software development world. A battleground – for want of a better expression – for control over tech strategy and execution, where Business wants to do more tech, but IT wants that to be executed by the IT function. How to bridge this gap, and activate employees from the factory floor to the boardroom?
It is a complicated picture for global enterprises, encumbered with legacy technology, as they continue on the everlasting treadmill of technological transformation. It is no mean feat to straighten out this chaos in a way that enables the organization to simplify, unify, and transform at the same time.
This is the challenge that faced our client. As a household name synonymous with everyday essentials, our client makes products that can be relied upon for quality and consistency. Their operations, however, were not so solid. Traditional paper-based workflows and manual data entry were creating bottlenecks, and errors and inefficiencies drained momentum at every turn. Who best to fix the problem? The people closest to the process. What they needed was a way to engage factory workers so that they not only embrace new technology, but are actively involved in developing the solutions themselves.
Our client needed a solution that could empower employees, streamline workflows, and provide greater control over their complex operations. They needed a way for IT to control the ecosystem, but allow end users – often non-technical people on the factory floor – the ability to define, and self-serve the solution.
Portera recognized the potential of Microsoft Power Apps to address these challenges. We partnered with Microsoft and our client to implement a comprehensive Citizen Developers strategy, leveraging the power of Power Apps to unlock the potential within their workforce. By bringing a Citizen Developers philosophy to the business, we were able to architect an approach where IT control, Business drives, and non-technical workers execute. It empowers non-IT-trained employees to quickly build custom business applications using cloud-based low-code and no-code development platforms.
For this use case, our approach involved:
Measurable impact from the factory floor to the boardroom
Across People, Processes, and Platforms, the change was significant. We saw gains in efficiency, cost savings, improved safety standards, and business culture (around the adoption of data and technology). Taking these in turn:
Increased Efficiency:
Cost Savings:
Heightened Safety Standards:
A Sustainable Culture of Innovation
By empowering its employees with Citizen Developers, our client has fostered a culture of innovation and continuous improvement. Citizen developers are now actively involved in identifying and solving operational challenges, driving efficiency and cost savings from the ground up.
At Portera, we can help you unlock the potential within your workforce, just like we did with this client. With our proven approach, industry-specific expertise, and pre-built assets, you can streamline operations, improve visibility, and achieve your business goals faster.
Ready to unleash the power of Citizen Developer ecosystem and mindset in your organization? Let’s discuss how Portera can tailor a solution to meet your specific needs and empower your workforce to drive innovation and success.
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