Privacy Policy

Privacy Policy

Thank you for your interest in Portera. We respect your privacy, and we are committed to ensuring that your privacy and safety are protected. We are doing all we can to be compliant with the privacy requirements of GDPR (EU) 2016/679 of the European Parliament. Please read this Privacy Policy in order to understand how and other related pages collect and use your personal information. By using our website, contacting us or providing us with personal information, you consent to us using your personal information in the ways described below.

If you do not consent and you want your data changed or deleted, please email us at

The terms “Portera ” or “us” or “we” refers to the owner of the website. The term “you” or “users” refers to the user or viewer of our website.

Information we collect

We collect data through various means. Some data is collected automatically when you visit our website, , or other pages related to this website. We do not collect personally identifiable information about website users unless they voluntarily provide it to us via email, phone or other means of communication.

We collect and use personal data about people with whom we deal with in order to provide our services and to operate. Among these, we mention past and current clients, employees, collaborators, visitors to our website and others with whom we communicate.

When you reach out to us via the contact form on our website, we may collect contact information such as:

  • Name
  • Phone number
  • Email addresses of those who request information via the contact form
  • Project information (i.e project descriptions, estimates)
  • Information shared voluntarily by clients such as survey information or personal messages.

Whenever we collect your data in the way described above, you will be informed of it and asked for consent. You do not have to agree to provide us with this data, but if you choose not to, we may not be able to interact with you.

We also collect non-identifying information such as IP address, cookies, referring URL, browser type, operating system, site usage, browsing history etc, but we do not connect any of the personal information with the non-personal data.

Portera uses cloud-based services, web analytics services such as Google Analytics, tools from the Atlassian group, CRM software such as Microsoft Dynamics, online advertising platforms such as Google Ads and email service providers such as Mailchimp. By contacting us via the contact form or by accessing our website, you agree that the information you share with us may be processed in these services. Third-party providers are legally obligated to be in compliance with GDPR. We are not responsible for their potential failure to comply with the GDPR.

We do not specifically request data from persons under the age of 16. If we discover that we have mistakenly collected personal information from children without the consent of their parent or legal guardian, we will take the necessary steps to remove this information from our servers. If you think that your child has provided personal information to us without your consent, you can email us at

How we use this information

Our main goal is to better understand the needs of the users who visit our website or contact us. If you entrust us with personal information, we will use the information to better understand your needs and improve our services.

More precisely, we use the information we collect in order to:

  • Improve user experience and our services
  • Respond to messages received through our contact form
  • Improve the content of our website by mapping out statistics such as the total number of sessions or unique visitors
  • Diagnose technical problems and find the right solutions
  • Improve our marketing efforts (lead generation, marketing analysis, tracking, strategy and promotional activities)
  • Send you relevant information and newsletters, if requested
  • Improve the quality of our service.

We may also share your personal information with those who work with us, including our IT department, administration staff, Salespeople, accountants or lawyers.

Please keep in mind that whenever you are contacting us via our website, social media channels or via our emails addresses – the information included may be accessed by different team members. However, please note that we make sure that only those among us who absolutely have to gain access to your personal data do.

We make sure that our team and those acting on our behalf treat personal data lawfully and correctly. We do not disclose or sell data to other companies for commercial purposes unless we have reasons to believe release is appropriate to comply with the law (e.g search warrant, court order) or information is needed to investigate or take action regarding illegal activities such as fraud, potential threats to the physical safety of any person.

Your rights regarding your data

You have a right to update your data. If at any point, you find that the data we process about you is outdated or simply wrong, you have a right to have it corrected. If this is the case, please email us at

You have a right to be forgotten. If you do not agree with the collection or use of your personal information as outlined in this policy and you want us to delete your data, please email us at However, we may not be able to fully comply with your request, if there are other lawful reasons for us to process your data such as a legal obligation.

We constantly change or update this privacy policy to make sure we adapt to new regulations and industry changes. You are advised to review this policy regularly. Changes to this Privacy Policy take effect after being published on this page.

This Privacy Policy has been updated on 30 November 2021.


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